How can we help?
The essentials for getting the most out of Hearth. Can't find what you need? We're a quick email away.
Getting started
Sign in and you start with 5 credits — no card required. Ask anything in plain language, drop a PDF or a link, or start from a task recipe. Hearth picks the right model for each message automatically. Don't have an account yet? Email support@askhearth.com and we'll set one up for you.
Credits & plans
Every account starts free with 5 credits, and each feature costs a few credits per use. A pass — Weekly Pass at €19.99 per week, Monthly at €49.99 per month, Quarterly at €99.99 per quarter, and Yearly Pass at €149.99 per year — removes credit metering entirely; every pass unlocks the same thing, and they differ only in billing period. Passes can't be purchased yet, so today everything runs on credits.
The models
Instead of model numbers you choose a feeling: Swift for fast everyday answers, Sage for deep reasoning, Muse for creative work and images, and Scout for live web search with citations. Not sure? Leave it on auto and the right one is chosen for you.
Files, web & images
Attach a PDF, paste a web link, or share a YouTube video and Hearth reads the whole thing and answers with clickable citations. In the studio you can generate images from a prompt or restyle your own photos while keeping the composition.
Your data & privacy
Your chats and files are stored so history, citations, and memory work — and are sent only to the model you use, under agreements that don't permit training on your data. You can delete conversations, documents, or your whole account at any time.
Signing in
You can sign in with a one-time email link or a password. Forgot your password? Use “Forgot password?” on the sign-in screen and we'll email you a reset link.
Still need a hand?
Email us at support@askhearth.com and a human will get back to you. See also our Privacy Policy and Terms of Service.